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Trouble-shooting steps

There are only a few things that can go wrong with your diffuser as there are only 3 major components. The diffuser bottle, the motor and the internal tube. Here are some things that you can do to help trouble-shoot any issues with low diffusing. If your diffuser is over a year old and use it regularly and have noticed a gradual reduction in vapor output, the most likely cause is the internal pump diaphragm starting to wear out. We replace pumps for our customers at no charge so email us and we can arrange to have you send the base back for service. 

If you notice a rapid reduction in vapor output, it is more likely that your diffuser has developed a clog in the tubes inside the nebulizer bottle. Identifying a clog and cleaning the bottle is rather simple. If you suspect a clog but are not sure, take a snapshot with your camera and email us a picture and we can help you determine if the bottle is clogged. A good example of a clog can be seen here: 


1. Check the thickness of the oil. Thick oils do not diffuse well. Adding thinner oils into thick ones will help dilute and lighten the density of the oil. Everclear alcohol can also be used to dilute oils. 

2. Did you put your bottle in correctly? pushing the bottle into the base by twisting the bottle in one direction can cause the internal tube to spin around and choke off the air supply. Check for air pressure in the base by removing the bottle and placing your thumb firmly over the air hole. With the power on full, see if air will push up under your thumb with about 10psi; a bout the same pressure that you can blow through a straw. 

3. Check for clogs in the bottle. Take a close-up photo of the tubes inside the bottle and check for white or yellow mass in the straight oil supply tube at the bottom. Feel free to email us the picture and we can help